NN
Neel N
1 reviews | Active since Mar 2009
21 Jan 2016, 08:32
Promises not kept
Hi there, I spoke to Alicia a while ago she advised me that my 1.99GB data will be credited to me and she is waiting for confirmation of this to let me know - since September I am still waiting for feedback on my data that was promised to me - My contract on *** expires in the upcoming months and I am seriously thinking of moving to Vodacom due to the lack of customer service at MTN
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MTN South Africa's replyOfficial
21 Jan 2016, 09:11Hello xodia,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that upon inspection, credit for this request has been passed already to the *** and not K*** when checked. The amount is R1600.00 and not R2093 which is correct .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that upon inspection, credit for this request has been passed already to the *** and not K*** when checked. The amount is R1600.00 and not R2093 which is correct .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
MTN South Africa's reply21 Jan 2016, 09:11
Official
Hello xodia,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that upon inspection, credit for this request has been passed already to the *** and not K*** when checked. The amount is R1600.00 and not R2093 which is correct .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that upon inspection, credit for this request has been passed already to the *** and not K*** when checked. The amount is R1600.00 and not R2093 which is correct .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,