1 reviews | Active since Aug 2017
promises but no delivery
I renewed my contract with MTN almost 4 weeks ago and the phone that comes with it i still haven't got, I contact them continuously and they promise but nothing arrives. I contacted consumer care, they don't seem to care!
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Please be advised that this has been escalated to cape road Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***9
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Please be advised that this has been escalated to cape road Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***9