zM
zexie M
1 reviews | Active since Sept 2015
17 Sept 2015, 15:41
PROMISED TO DELIVER A NEW PHONE BUT NO DELIVERY
I lodged a complaint 2 weeks ago regarding failure to get hold of insurance people. LEZANDRE from MTN RESPONDED and said someone was going to collect my damaged phone and deliver a replacement on the 16th. I have not gotten a call from anyone regarding why 2 days later nothing has been done. MTN insurance seems like a **** because they debit your ACCOUNT every MONTH and yet when you want to claim you cant get hold of them and they don't really care because they made the money already. I submitted a claim on 27 august. its been almost a month yet they said 5 days. how can a service company fail its customers so badly.
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MTN South Africa's replyOfficial
18 Sept 2015, 11:05Hello ZEXIE,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
As per our telephonic conversation, we have escalated the matter to our insurance department.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
As per our telephonic conversation, we have escalated the matter to our insurance department.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
MTN South Africa's reply18 Sept 2015, 11:05
Official
Hello ZEXIE,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
As per our telephonic conversation, we have escalated the matter to our insurance department.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
As per our telephonic conversation, we have escalated the matter to our insurance department.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***