rB
reshika B
1 reviews | Active since May 2014
19 Nov 2015, 23:55
promised refund still nit done
I renewed 3 of my contracts with Mtn 2 years ago. At the Overport branch franchise i was advised that I will not be charged the upgrade fee. However, the additional charges were deducted from my bank account. I contacted Mtn. Several times. Each time the consultant advised the refund will be done the following month. 2 years have passed. No refund. R500 is a lot of money for a pensioner. Mtn, my contracts have since been upgraded, yet again, despite my disappointment. Please investigate. I can furnish you with references for these calls. Please resolve. Very upset with this.
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MTN South Africa's replyOfficial
22 Nov 2015, 10:50Hello rbaichan,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that there was a response for your query, please see below:
Regards
Nompumelelo
REQ:***
Thank you for your email.
I have tried contacting the customer but not available there is no notes confirming that the customer was offered a credit from the retentions department. The customer maybe was offered this by the dealer store .
Hope the above is in order.
Best regards,
MTN Retentions
Reference Number: ***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that there was a response for your query, please see below:
Regards
Nompumelelo
REQ:***
Thank you for your email.
I have tried contacting the customer but not available there is no notes confirming that the customer was offered a credit from the retentions department. The customer maybe was offered this by the dealer store .
Hope the above is in order.
Best regards,
MTN Retentions
Reference Number: ***
MTN South Africa's reply22 Nov 2015, 10:50
Official
Hello rbaichan,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that there was a response for your query, please see below:
Regards
Nompumelelo
REQ:***
Thank you for your email.
I have tried contacting the customer but not available there is no notes confirming that the customer was offered a credit from the retentions department. The customer maybe was offered this by the dealer store .
Hope the above is in order.
Best regards,
MTN Retentions
Reference Number: ***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that there was a response for your query, please see below:
Regards
Nompumelelo
REQ:***
Thank you for your email.
I have tried contacting the customer but not available there is no notes confirming that the customer was offered a credit from the retentions department. The customer maybe was offered this by the dealer store .
Hope the above is in order.
Best regards,
MTN Retentions
Reference Number: ***