FJ
Francois J
1 reviews | Active since Jan 2015
05 May 2015, 21:58
Promised Refund 6 Month overdue
Mtn sent a message months ago agreeing that they made a mistake with my account. <br> <br> They promised to refund me but to date no moneys has been paid back. <br> <br> The person stated that their intention was not to upset me but clearly it's just lip service.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
19 May 2015, 11:19Hello franjoub1,
Thank you for raising your concern with MTN.
We do apologize for the inconvenience this entire experience may have caused; rest assured it was not our intention to dissatisfy you in any way.
The matter has been escalated to the banking department to resolve.
Regards
Lorraine
REQ:***
Thank you for raising your concern with MTN.
We do apologize for the inconvenience this entire experience may have caused; rest assured it was not our intention to dissatisfy you in any way.
The matter has been escalated to the banking department to resolve.
Regards
Lorraine
REQ:***
MTN South Africa's reply19 May 2015, 11:19
Official
Hello franjoub1,
Thank you for raising your concern with MTN.
We do apologize for the inconvenience this entire experience may have caused; rest assured it was not our intention to dissatisfy you in any way.
The matter has been escalated to the banking department to resolve.
Regards
Lorraine
REQ:***
Thank you for raising your concern with MTN.
We do apologize for the inconvenience this entire experience may have caused; rest assured it was not our intention to dissatisfy you in any way.
The matter has been escalated to the banking department to resolve.
Regards
Lorraine
REQ:***