promised lots - received sweet f#$%#$%all

Signed up with the retentions department during the black friday promotion

promised a lot of extras which havent been loaded

called in numerous occasions - first call was 5 Jan 2020 - as well as visited stores to check the progress

was promised last week that the supervisor would listen to the "contract term"offered to me by Palesa (the lady i dealt with at the call centre) and call back within 48 hours. almost a week and no contact

escalate, escalate... is always their answer.....................................