AM
Anele M
1 reviews | Active since Nov 2013
06 Sept 2018, 17:04
Promised Data never loaded!
Yet another ******up by MTN, as part of Cancelling my contract after it expired, a Themba Mncube from retentions lures me into taking a new "cheaper" contract for Airtime only, which I agree on due to the promised complimentary 500MB data. No documents sent, only the SMS received telling me that the new contract is active. I receive the airtime on the expected date but days go by without the promised data..only to find out, it was never provisioned to start with! Now I have to be the fool calling MTN non-stop for people who decided to mess me up...Don't you guys ever get tired of ******ing clients up!!! NXA!!!
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MTN South Africa's replyOfficial
06 Sept 2018, 18:16Dear Valued Customer,
Thank you for taking the time to raise your concerns with MTN.
Kindly be advised that we have engaged with our retentions department to make contact with you and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply06 Sept 2018, 18:16
Official
Dear Valued Customer,
Thank you for taking the time to raise your concerns with MTN.
Kindly be advised that we have engaged with our retentions department to make contact with you and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
AM
Anele M's updateReviewer Update
06 Sept 2018, 20:33I shall be waiting, someone better make contact before I have to be a fool and call you people again! I won't hold my breath though as you never bother to call.
AM
Anele M's update06 Sept 2018, 20:33
Reviewer Update
I shall be waiting, someone better make contact before I have to be a fool and call you people again! I won't hold my breath though as you never bother to call.