1 reviews | Active since Mar 2009
PROMISED A REFUND, NOT HONOURED
I AM TIRED OF LOGGING HELLO PETER COMPLAINTS TO GET A RESPONSE FROM YOUR AGENTS.<br> AS PER SHIRLEY SHE DISCUSSED AND AGREED WITH REFUNDING THE INCORRECT DATA CHARGES FOR JAN AND FEB (R1235.91) AND MAY (625.08) AS PER REFERENCE ***.<br> NOW I AM BEING ADVISED THAT THIS CANNOT BE DONE, PLEASE LISTEN TO THE RECORDING OF THE CALL AND HONOUR WHAT WAS PROMISED TO ME.<br> PLEASE RESTORE MY FAITH IN MTN, BECAUSE ON A SERIOUS NOTE TELKOM MOBILE SERVICE IS MUCH BETTER.THIS QUERY HAS BEEN GOING ON SINCE AGES , I REALLY DO NOT HAVE THE TIME FOR THIS, MY SERVICES ARE DISCONNECTED AS WELL, I WANT THE FUNDS REVERSED AND I WILL THEN PAY THE BALANCE, YOU HAVE TO HONOUR WHAT WAS CONFIRMED, ELSE I AM GOING TO TAKE THIS MATTER FURTHER.<br> THANKS
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the reference number on your post was for the dispute that was raised for the data charges. This matter was investigated by our billing team and the charges are correct and therefore no credit due.
There was a credit of R686.30 processed for the packet switch data charges billed in November.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the reference number on your post was for the dispute that was raised for the data charges. This matter was investigated by our billing team and the charges are correct and therefore no credit due.
There was a credit of R686.30 processed for the packet switch data charges billed in November.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***