Promised a call back - Get no call back - EVERY TIME!

<p>Why is it always "Please accept our apologies for any inconvenience experienced" and yet the customers get disappointed EACH Time??</p> <p> </p> <p>Urgent attention always and yet it never gets the "Urgent" attention it deserves?? </p> <p> </p> <p>Unbelievable!</p> <p> </p> <p>I want an UPDATE on the status of my phone ASAP!</p> <p> </p> <p>Please note that I have already taken further steps because of this bad service delivery towards me!</p>