TD
Thato D
1 reviews | Active since Nov 2015
19 Apr 2016, 08:53
promise with no delivery
my phone broke and I called the insurance in 2016/03/22 which I spoke to Refilwe who assisted me very well, and advise that I need to take the phone to the head office and will possible swap for another, on that Saturday I spoke to Busi who advised that the phone will be collected, I then waited for them to collect the phone till today im still waiting im paying the insurance but it doesn't want to, i have been calling the MTN insurance and the phone keeps on being hunged up after holding forever to get through.
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MTN South Africa's replyOfficial
19 Apr 2016, 10:19Hello Convescence,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Insurance division to assist with feedback on claim status. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Insurance division to assist with feedback on claim status. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin
MTN South Africa's reply19 Apr 2016, 10:19
Official
Hello Convescence,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Insurance division to assist with feedback on claim status. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Insurance division to assist with feedback on claim status. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin