PROLONGED QUERY WITH NO SOLUTION

I have logged a call querying the airtime i had loaded and bought data that did not actually load, this call has been dragging since last year October and i still don't have feedback from the company. I am out of words, i cannot describe how i feel with their service and to think that i am actually on contract with them it makes me so sad. all i want is a solution to this, in fact i want my R200 back since they cant find a solution to this. They are just happy to deduct money at the end of the month and not really interested in making sure their customers are happy.