Progress on MTN ***** case

I am still waiting for feedback from MTN regarding the ***** case. I followed the case up with an e-mail to find out what the progress on the case is (they answered on me on the 5th to inform me that they handed the case over to their ***** section). I am worried that they are going to deduct the huge ***** amount of around R12 000 from my bank account at the end of the month if they do not adjust the account before that. I am also not sure how much more the ********** spend on my account after the 26th April 2021, because MTN told me that they cannot stop the transactions. I changed 2 of the 3 contracts to pay-as-you go to try and limit future damage and I reduced my account maximum, but I am still not sure of all the ******* expenditure on my account. I can still not understand how MTN could set my account maximum on R20 000 is I asked for a soft-lock of R0 on each contract. (This account limit of R20 000 appeared nowhere on contracts and was based purely on creditworthiness.