Professionalism

I need to lodge a two-fold complaint, 1st about 1 of the supervisors, Maponya, on the *** number.He was ****y and arrogant and extremely rude.I phoned in on 2015/10/03, @08:48am, to complain that i am unable to make outgoing calls due to mtn saying that i have no airtime.My current contract allows 50 min airtime pm. Today, 3 october, and i have not made excessive calls so it is not possible to have run out of airtime.You are welcome to recall the recording between myself and Maponya, i admit i was higly upset, and even lost my temper, due to his attitude, as he interrupted me quite a number of times. Even saying that i should not patronize him. I AM STILL THE CUSTOMER. His solution to my problem was to log a query which could take 3-7business days to resolve. I told him that it was not good enough. I am paying for a service from MTN and they are not delivering. That alone is breach of contract. I suggested they give me airtime while the issue is being attended to but he said they cant do that. I asked him again what the interim solution is and he said that they WOULD NOT help me. I still cant make any calls. This level of professionalism is just shocking.