Process of contract termination made extremely difficult.

<p>I've been trying to get a letter from MTN since the 16th of September, the letter needs to include my early termination fees and have the MTN letter head as requred by Cell C in order for me to move to them. Today is the 27th of September and I still do not have it. There is no telephone number I can contact them on and according to MTN customer care, I can only email them, they cannot receive calls. An agent by of the name of Seane Mohlala informed me that he's escalted this matter to his manager, his manager was busy at the moment and would get back to me, this was on the 22nd of September. Still nothing, I've called MTN customer care and escalated this matter many times but i'm going nowhere. It seems that MTN is making this process extemely difficult in the hopes that the client gives up and stays with MTN. I dont know what to do anymore...</p>