Problems with renewal of contract

On 5th August 2015, I visited Mtn shop in Mooirivier Mall, Potchefstroom to renew my Mtn contract which I have renewed since<br> 1997. I could not remain on my current contract as this format no longer existed and chose and signed for a MTN choice 100<br> contract with a Samsung Core Prime unit. These units were out of stock at that point in time but I was promised that they would<br> receive units with 2 weeks and would then be notified by sms to collect. On 2nd September 2015, I had still not been notified<br> and visited the shop again, Mr Walter Sifunda, a very nice and helpful person, and notified him that I would be away for 2 weeks<br> and asked him if he could keep my cell if it were to arrive in the 2 weeks I would be away. He agreed and put this down in writing<br> on my document. I was in the process of moving to Mossel Bay at end of October and expressed my concern at time running<br> out for delivery of my phone. When I spoke to Johan, the manager, his attitude was that I did NOT have a contract with Mtn until<br> I had received my new phone. Needless to say, although I am now in Mossel Bay, I have still not heard anything from your<br> Potchefstroom Shop and have had to approach the local Mtn shops.