MB
Martha B

1 reviews | Active since Dec 2015

31 Dec 2015, 11:49

PROBLEMS with removing content from my cell phone

It is now almost 2 months that I am trying to remove content (so called love quotes) from my cell phone!!! I am an old person and I have accidentally activated this content on my phone.<br> I was told to call *141*5#, and to choose the option nr 2, stating 'content services', which I did. The sms just told me ' you are currently not subscribed to any content services'.<br> Then I was advised to call 808, Mtn's number. They just told me that they cannot capture my contract because the contract is not with Mtn, but with Altech Autopage.<br> I then contacted Autopage Client Services at nr ***, and was given a ref. nr. 938561. The lady told me that she sent the request to Mtn to remove the content. After several days of no response, I contacted them again, and during the following weeks all the consultants that I spoke to, told me that they will be sending the request to Mtn. The final ref. nr. that I was given is 945642. Still after no respone the next consultant told me that Mtn says that it is not their problem because the quotes are being sent by a third party!!!! Surely that must be Mtn Play???<br> Well, after almost 2 months I STILL cannot remove the content!!!

0
Replies (1)
MTN South Africa
MTN South Africa's reply02 Jan 2016, 08:36
Official
Hello cocoblessie,

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times

Kindly note that a request has been sent for the content charges to be cancelled. Please allow a turnaround time of 2/24 hours

We would like to assure you that we are actively working to improve our service levels.

Regards
Nompumelelo
REQ:***