MA
Melanie A
1 reviews | Active since Jan 2013
21 Jun 2015, 00:21
problems with Packet Switched Data Calls
I have been charged for this - I don't know what it is or why I have suddenly been charged for it - I upgraded my phone and have never ever had these charges before - I cannot access my Accouts online at all - I never receive a Statement - just Invoices - My account has been in a mess ever since you took it over from Nashua Mobile.<br> Very dissatified with this service - you cannot get through to you help desk and emailing is a joke.
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Replies (1)
MTN South Africa's replyOfficial
24 Jun 2015, 10:26Hello Melanie Andrz,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the invoice dated 2015-06-01 you were charged R 527.73 for data. The package has 150MB of recurring data and 300Mb of data. When these have been depleted the network will start charging and will be billed separately. I will log your query with billing to confirm your data charges. The reference number for the billing is : Request ***.
To registering your number dial *** to create a 5 digit pin. Thereafter you can monitor your usage by dialing *162*5 digit pin#.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the invoice dated 2015-06-01 you were charged R 527.73 for data. The package has 150MB of recurring data and 300Mb of data. When these have been depleted the network will start charging and will be billed separately. I will log your query with billing to confirm your data charges. The reference number for the billing is : Request ***.
To registering your number dial *** to create a 5 digit pin. Thereafter you can monitor your usage by dialing *162*5 digit pin#.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
MTN South Africa's reply24 Jun 2015, 10:26
Official
Hello Melanie Andrz,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the invoice dated 2015-06-01 you were charged R 527.73 for data. The package has 150MB of recurring data and 300Mb of data. When these have been depleted the network will start charging and will be billed separately. I will log your query with billing to confirm your data charges. The reference number for the billing is : Request ***.
To registering your number dial *** to create a 5 digit pin. Thereafter you can monitor your usage by dialing *162*5 digit pin#.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the invoice dated 2015-06-01 you were charged R 527.73 for data. The package has 150MB of recurring data and 300Mb of data. When these have been depleted the network will start charging and will be billed separately. I will log your query with billing to confirm your data charges. The reference number for the billing is : Request ***.
To registering your number dial *** to create a 5 digit pin. Thereafter you can monitor your usage by dialing *162*5 digit pin#.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,