Problems with MTN
For more than six weeks I have been trying to buy airtime on MTN for those few occasions when I need to make ordinary phone calls. I paid MTN R100 on 17 December and R200 on 20 December - but still no airtime. I tried the MTN careline and was informed that they had no record of my payments. I sent them receipts that they had issued and was informed that my airtime had been loaded - but R294.30. Had been deducted for “content services”. I later discovered that these “content services” were subscriptions to two MTN apps that I had never wanted or consciously ordered. They were to Appzworld and Baseplay games. It would seem to me that MTN may be guilty of a gross breach of the Consumer Protection Act. One wonders how many of it s clients have been ********** in the same manner.
