KS
Kai S
1 reviews | Active since Apr 2010
04 Nov 2015, 09:45
Problems with activation of new LTE sim
I upgraded to a new handset, iPhone 6s, with a new LTE simcard on Friday 30 October. The activation of my new sim was supposed to have happened within 24 hours. This didn't happen as I didn't reply \yes"to the sms I received regarding my sim swap. The consultant didn't tell me that I would receive an sms.<br> <br> I then went in to the MTN shop in Brooklyn Design Quarter on Monday 2 November to re-activate my sim. They said it would take anything between 2-24 hours to activate. Again"
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MTN South Africa's replyOfficial
05 Nov 2015, 10:33Hello kaisnyders,
Thank you for your post.
Please accept our apologies for the delay experienced.
As per our conversation earlier the matter has been resolved 2/24hours for your Sim swap to go through .
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
Please accept our apologies for the delay experienced.
As per our conversation earlier the matter has been resolved 2/24hours for your Sim swap to go through .
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
MTN South Africa's reply05 Nov 2015, 10:33
Official
Hello kaisnyders,
Thank you for your post.
Please accept our apologies for the delay experienced.
As per our conversation earlier the matter has been resolved 2/24hours for your Sim swap to go through .
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
Please accept our apologies for the delay experienced.
As per our conversation earlier the matter has been resolved 2/24hours for your Sim swap to go through .
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***