1 reviews | Active since Jul 2011
Problems with account, but not proper feedback from MTN
<p>On the first of June I posted a review on how someone made *****elent transactions on my MTN account here:</p> <p>https://www.hellopeter.com/mtn/reviews/cancelled-sim-card-still-being-used-and-active-without-my-consent- ********** </p> <p>I still have no feedback from MTN after I requested that I want someone to investigate my claims, look into my account and phone me and we can talk through the whole matter.</p> <p>All I am receiving is one off emails from the call centre (I tried phoning, but I keep on being told their systems are off).</p> <p>I have blocked all debit orders until then, told them and still nothing.......what do I need to do?????????</p>
Good day John,
Thank you for your post.
We apologise for the inconvenience experienced due to the poor service received at one of stores. We completely understand the frustration it has caused.
Kindly be advised that the number ********** 610 was suspended. A credit of R 6132.62 was passed on the 2016-06-08 for the May and June invoices. Please be advised that the amount due on the your account is R 3178.08.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Good day John,
Thank you for your post.
We apologise for the inconvenience experienced due to the poor service received at one of stores. We completely understand the frustration it has caused.
Kindly be advised that the number ********** 610 was suspended. A credit of R 6132.62 was passed on the 2016-06-08 for the May and June invoices. Please be advised that the amount due on the your account is R 3178.08.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Hi Ayanda
I have asked that I get a breakdown on what the R3178.08 is made up of.
Remember, when I took out the second contract I again made sure my limit was set at R400 above the monthly usage I normally get.
This was changed without my consent and I have asked numerous times that I need the proof of how my limit was increased without my consent.
I am again asking that someone phone me or give me a number to contact to resolve this matter.
If I am blacklisted because of this, there will be action taken.
Hi Ayanda
I have asked that I get a breakdown on what the R3178.08 is made up of.
Remember, when I took out the second contract I again made sure my limit was set at R400 above the monthly usage I normally get.
This was changed without my consent and I have asked numerous times that I need the proof of how my limit was increased without my consent.
I am again asking that someone phone me or give me a number to contact to resolve this matter.
If I am blacklisted because of this, there will be action taken.