JJ
Jodine J
1 reviews | Active since Jul 2019
05 Jul 2019, 07:58
Problems receiving automatic invoices, statements and itemized billing
I've had an account with MTN for several years and recently upgraded my package. However, since the upgrade, I've received no statements, invoices or itemized billing automatically but had to call in every month to have these sent to me. I've logged several calls and received a confirmation SMS that my query has been resolved (08 May 2019). This is in fact not the case, and I'm still having to call in every month to have these documents e-mailed to me. It worries me that my details may have been disclosed to other individuals, changing my e-mail details and sending the documents to them. I've made over 10 calls in the past 3-4 months regarding this issue but nobody can sort the problem out
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Jodine J's updateReviewer Update
01 Oct 2019, 11:11Suprisingly enough, again, till today Im still sending monthly e-mails to MTN to receive my accounts (of which I was assured would be resolved). To add to this pathetic service (of which I pay high rated fees) now Im unable to get stable service connections and keep having to reboot my phone in the hope that I receive DATA and NETWORK connection (of which is done more than 20 times a day). Public take out contracts and have cellphones to ensure that you are able to make emergency calls when the time is needed, however, continuos failing networks add to a more stressful and on the edge emotional turmoil which obviously MTN HAS NO CARE FOR. I highly recommend nobody wastes their time in takin an MTN contract as you need to spend more money taking out competetor contracts to ensure you 'STAY CONNECTED'. Extremely disappointed being a loyal customer of MTN for over 10 years now, increasing rates, ***** commited on a 'upgrade' contract initiated by your own staff..... The list is endless. I have upgraded recently on the MTN DATA package dated 18-09-2019, however, have again not been able to connect to the network and hence will have my data expire and forfeited due to MTN's INCOMPETANCE.
JJ
Jodine J's update01 Oct 2019, 11:11
Reviewer Update
Suprisingly enough, again, till today Im still sending monthly e-mails to MTN to receive my accounts (of which I was assured would be resolved). To add to this pathetic service (of which I pay high rated fees) now Im unable to get stable service connections and keep having to reboot my phone in the hope that I receive DATA and NETWORK connection (of which is done more than 20 times a day). Public take out contracts and have cellphones to ensure that you are able to make emergency calls when the time is needed, however, continuos failing networks add to a more stressful and on the edge emotional turmoil which obviously MTN HAS NO CARE FOR. I highly recommend nobody wastes their time in takin an MTN contract as you need to spend more money taking out competetor contracts to ensure you 'STAY CONNECTED'. Extremely disappointed being a loyal customer of MTN for over 10 years now, increasing rates, ***** commited on a 'upgrade' contract initiated by your own staff..... The list is endless. I have upgraded recently on the MTN DATA package dated 18-09-2019, however, have again not been able to connect to the network and hence will have my data expire and forfeited due to MTN's INCOMPETANCE.