AvJ
André van Jaarsveldt
1 reviews | Active since May 2016
27 Oct 2018, 23:08
Problem with upgrade
On the 19th of October 2018 I went to MTN's website to look at an upgrade on my contract the was due for an update the 15th of October. When I choose an package there came up a recommender deal for R59.52 on the site for a Mobicel Echo tablet. Please see link to MTN's website: https://www.mtn.co.za/Pages/My-MTNChoice-500MB.aspx?ptype=light
I tried to upgrade but it was impossible. I got an email address on MTN's website and emailed MTN that day on ********** but until this day I'm still waiting for a reply. I also went to MTN Tyger Valley on the 20th and a gentlemen working there said that tablet on the website is a mistake and "I" must call MTN marketing and take it up with them??? Why is this a clients job? MTN this is really not good service, this deal was not only recommended to me,but it was also on another place on the site. I hope someone will contract me asap to sort out this situation.
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Replies (2)
MTN South Africa's replyOfficial
29 Oct 2018, 05:55Good day Andre,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that MTN Direct deal with our ugrades and new contracts. They will be able to assist you telephonically. Their contact number is ***, free from an MTN line.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply29 Oct 2018, 05:55
Official
Good day Andre,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that MTN Direct deal with our ugrades and new contracts. They will be able to assist you telephonically. Their contact number is ***, free from an MTN line.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
AvJ
André van Jaarsveldt's updateReviewer Update
29 Oct 2018, 08:04Thanks for passing the bucket Ishie / MTN. I could have done that on my own.
AvJ
André van Jaarsveldt's update29 Oct 2018, 08:04
Reviewer Update
Thanks for passing the bucket Ishie / MTN. I could have done that on my own.