1 reviews | Active since Oct 2012

12 Mar 2018, 15:45

Problem with Summer mobile - never asked for a upgrade

I am having problems with Summer Mobile who is contracted with MTN. I have been upgraded without my consent. i have been contacting Summer mobile to cancel this upgrade and have no result. I do not upgrade with a third patry except directly with MTN. I need your support with cancelling this upgrade and dealing with Summer mobile I have now received SMS with a phone which i have no idea. How can i take a contract without knowing what instrument i am going to receive, Don't i have a choice. From the 9th I am contacting Summer mobile to cancel this contract

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Replies (1)
MTN South Africa
MTN South Africa's reply13 Mar 2018, 23:42
Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

We have sent the complaint to Summer Mobile to assist with the cancellation.

We are waiting on feedback.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,