1 reviews | Active since Mar 2010
Problem with sms over seas roaming
<p>MTN has been our service provider for the past 15 years with very few problems.</p> <p> </p> <p>My husband is overseas and has set his phone on sms roaming however he is not able to send sms's only recieve them. I went into a store in Hemmingways East London and the lady was extremely helpful but did not know how to solve the problem. She sent a request REQ ********** . This was two days ago and nobody from MTN has contacted me.</p> <p>Could some one from MTN please help with the problem.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the technical division division for urgent attention. They will investigate and we will revert back with feedback
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the technical division division for urgent attention. They will investigate and we will revert back with feedback
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,