Problem with MTN’s Verified Simswop Service

A while back I enrolled for MTN’s simswop verification service, to safeguard against ********** simswop by shysters.

Yesterday I simswopped my sim, as my phone is lost. MTN duly sent a verification link to my email address. All good, except that the link wasn’t working - it kept giving me an error message to the effect that “the server couldn’t be found”.

The end result is my simswop can’t go through, as it has not been verified. It would appear that I have lost my number for good, through MTN’s own faulty processes!

Going to an MTN branch at Protea Glen Mall was a total waste of time, as all what they could do was ask me to call 173 (which in itself is another issue, as MTN has migrated its helpline to a new number, but enough about that).

I googled this problem and was shocked to find that other people have also encountered the same problem!

Could someone at this network please help resolve this issue, as I’ve tried everything else? I’ve even sent MTN an email detailing this problem, but haven’t even heard from them!