ES
Elize S
1 reviews | Active since May 2015
12 May 2015, 10:40
PRoblem with account
in December 2014 we have upgraded two of our phones, which still had 4 months left on the old contract. the new contracts billing was only suppose to start April 2015, I have phone mtn to complain and I was sent to mtn vaalmall to log a call and since then I have been back several times to find out why I haven't had any response. I want the money to be paid back to me.
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MTN South Africa's replyOfficial
13 May 2015, 15:12Hello elizeswart,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the you will be billed the new package fees the following month and not 4 months later. Your contracts that were upgraded in December 2014 will expire in December 2016 this is a full 24 months therefore there is no refund due to you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the you will be billed the new package fees the following month and not 4 months later. Your contracts that were upgraded in December 2014 will expire in December 2016 this is a full 24 months therefore there is no refund due to you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply13 May 2015, 15:12
Official
Hello elizeswart,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the you will be billed the new package fees the following month and not 4 months later. Your contracts that were upgraded in December 2014 will expire in December 2016 this is a full 24 months therefore there is no refund due to you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the you will be billed the new package fees the following month and not 4 months later. Your contracts that were upgraded in December 2014 will expire in December 2016 this is a full 24 months therefore there is no refund due to you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,