ZI
Zaaheda I
1 reviews | Active since Mar 2011
09 Jun 2015, 15:28
PROBLEM UPGRADING
I need to do an upgrade for one of my numbers ,however i am told that it cannot be done because of risk exposure. i cant understand this as i have my contracts with MTN for almost 10 years now and never once did my debit order not go through. So what MTN is now telling me indirectly is that they dont need my business.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
12 Jun 2015, 15:33Hello zaaheda1,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that all applications follow a credit vetting process, during this process your credit history and rating is evaluated in accordance to the National Credit Act, which provides us with a score based on your affordability. This then determines whether you qualify for the additional line or not.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that all applications follow a credit vetting process, during this process your credit history and rating is evaluated in accordance to the National Credit Act, which provides us with a score based on your affordability. This then determines whether you qualify for the additional line or not.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,
MTN South Africa's reply12 Jun 2015, 15:33
Official
Hello zaaheda1,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that all applications follow a credit vetting process, during this process your credit history and rating is evaluated in accordance to the National Credit Act, which provides us with a score based on your affordability. This then determines whether you qualify for the additional line or not.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that all applications follow a credit vetting process, during this process your credit history and rating is evaluated in accordance to the National Credit Act, which provides us with a score based on your affordability. This then determines whether you qualify for the additional line or not.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,