MC
Marianne C
1 reviews | Active since Jul 2015
07 Aug 2015, 13:27
Problem still not solved
A complaint was lodged through Hello Peter on 20 March 2015 RE: Faults on invoice REQ: 5398 362. <br> MTN responded by saying sorry, but my problem is still not solved. <br> My contracts are supposed to work like Top Up, but it doesn't. Please check the invoices. <br> Can you please attend to the faults on the invoices?
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MTN South Africa's replyOfficial
21 Aug 2015, 14:30Hello MARIANNECOETSER,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the package is still a top up contract. The mistake with the March invoices, when the sms bundle charge was not credited. The mistake was corrected and the account was credited with R14.99 X 2 on the 2015-05-14.
MTN increased the prices and this affected both the existing and the new contracts. The package has increased from:
1. *** - from R249.00 to R269.00
2. *** - from R319.00 to R339.00
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the package is still a top up contract. The mistake with the March invoices, when the sms bundle charge was not credited. The mistake was corrected and the account was credited with R14.99 X 2 on the 2015-05-14.
MTN increased the prices and this affected both the existing and the new contracts. The package has increased from:
1. *** - from R249.00 to R269.00
2. *** - from R319.00 to R339.00
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
MTN South Africa's reply21 Aug 2015, 14:30
Official
Hello MARIANNECOETSER,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the package is still a top up contract. The mistake with the March invoices, when the sms bundle charge was not credited. The mistake was corrected and the account was credited with R14.99 X 2 on the 2015-05-14.
MTN increased the prices and this affected both the existing and the new contracts. The package has increased from:
1. *** - from R249.00 to R269.00
2. *** - from R319.00 to R339.00
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the package is still a top up contract. The mistake with the March invoices, when the sms bundle charge was not credited. The mistake was corrected and the account was credited with R14.99 X 2 on the 2015-05-14.
MTN increased the prices and this affected both the existing and the new contracts. The package has increased from:
1. *** - from R249.00 to R269.00
2. *** - from R319.00 to R339.00
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,