Problem still not resolved, double billing

After my previous complaint I received a quick and courteous response. Problems with my accounts however persist.<br> <br> *** is the reference of my previous complaint.<br> <br> The accounts have been shifted around with no clarity as to which account is now on who's name. One account was also billed for february on on account number, and after being moved was billed again, now I am getting threats of legal action on an account which should now be completely unrelated to my account. Payments into the absa account with the cellphone number as reference seem to go unnoticed and all calls to service centers ends with being told that the system is offline.<br> <br> Any help in resolving these problems or at least a clear indication of where I stand would be greatly appreciated.