RA
Riaan A
1 reviews | Active since Aug 2015
20 Aug 2015, 16:46
Problem solving
I renewed my contract and had to get a sim swop done. Then there was a problem with my line and no one can give me an answer, I have been given a pay as you go sim card and been using it paying for air time and data out my own pocket and still being deducted for my contract. Now it's been 2 months and I haven't even heard from mtn in 2 weeks with an progress update. I want to cancel the contract and get a vodacom contract but apparently I will have to pay them more money to cancel the contract.
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Replies (1)
MTN South Africa's replyOfficial
10 Sept 2015, 15:36Hello Riaan82,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused
As per our telephonic conversation the matter is resolved.
We have also made the commitment to pass a good will credit for the inconvenience.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused
As per our telephonic conversation the matter is resolved.
We have also made the commitment to pass a good will credit for the inconvenience.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
Best regards,
MTN South Africa's reply10 Sept 2015, 15:36
Official
Hello Riaan82,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused
As per our telephonic conversation the matter is resolved.
We have also made the commitment to pass a good will credit for the inconvenience.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused
As per our telephonic conversation the matter is resolved.
We have also made the commitment to pass a good will credit for the inconvenience.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
Best regards,