PROBLEM NOT SOLVED AFTER COMPLAINT

This was your reply.<br> Kindly note that the reason for the line to keep on getting suspended it is due 60day outstanding balance on the account. <br> Clearly you did not do your homework. Let me tell you. I app**** for 3 contracts. I asked for prepaid. I went back and was told that it was. I received a statement of over R1000. I refused to pay because i was surpose to pay R560 plus pro rata that is from the 13 till the end of the month which was approx. R860. I was told by Jolene from Grahamstown to pay that and she will sort the others out with Head office. Our service was suspended continuously. I was told that it will be sorted. I went back and explained to head office when they phoned what happened and was assured that the problem will be resolved. And now you are replying from Head Office who are telling me that i do not pay my account. I have emailed you all my account which was paid up to date. Now i am being told by the branch that the R280 is because i do not pay on the 4th of each month. I really give up. Is there someone out there that are also reading this that understand what i am trying to tell THE STAFF OF MTN. Because MTN clearly does not VERSTAAN!!!