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gerhard N
1 reviews | Active since May 2011
23 Nov 2015, 14:57
Problem not on menu & no option to speak to Person
I have 3 Problems.<br> 1. My number is not displayed when I phone somebody. It just shows private number. <br> 2. Sometimes when I want to call there is female voice that say \you have insufficient airtime to make a call please load airtime". I have plenty of airtime. some time later everything is fine again.<br> 3. To resolve these issues I phone 173. My problems is not addressed by the Menu options. There is no option to speak to an actual person.<br> """
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Replies (1)
MTN South Africa's replyOfficial
23 Nov 2015, 16:31Hello 0gerhard0,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that for the Caller Line Identity settings or any other settings to be changed on the network security checks needs to be done first.
Please follow the following steps in order to get through to a consultant:
Dial 173,
Select on option 1 then
Select on option 2 and
Lastly select on Option 0 for a consultant.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that for the Caller Line Identity settings or any other settings to be changed on the network security checks needs to be done first.
Please follow the following steps in order to get through to a consultant:
Dial 173,
Select on option 1 then
Select on option 2 and
Lastly select on Option 0 for a consultant.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
MTN South Africa's reply23 Nov 2015, 16:31
Official
Hello 0gerhard0,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that for the Caller Line Identity settings or any other settings to be changed on the network security checks needs to be done first.
Please follow the following steps in order to get through to a consultant:
Dial 173,
Select on option 1 then
Select on option 2 and
Lastly select on Option 0 for a consultant.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that for the Caller Line Identity settings or any other settings to be changed on the network security checks needs to be done first.
Please follow the following steps in order to get through to a consultant:
Dial 173,
Select on option 1 then
Select on option 2 and
Lastly select on Option 0 for a consultant.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***