problem is still persisting

On Friday the 25th of September I made a complaint regarding a contract that was supposed to be terminated but was still being debited every month. I was contacted by an MTN representative who said that the issue would be resolved. Unfortunately the issue has not been properly resolved yet and they are still charging to the number even though they were supposed to change it to a pre paid number.<br> <br> I have tried to contact the person responsible via the call center and via MTN direct but nobody can assist me or put me through to the right person. This is the only way I know how to contact her.<br> <br> The original reference number is: ***