SP
Sabrina P
1 reviews | Active since Jun 2015
02 Feb 2016, 18:30
Problem after problem!
This is the last straw. Im losing my patience. MTN has once again subtracted more money than they have the right to!I am in a credit of a few rand and im only supposed to pay a hundred and odd rand for my cellphone contract. You debited me on R435.34. I'm going to take this further. Its absolute nonsense. I keep hearing the same thing over and over and ONCE AGAIN YOU PROMISED TO SOLVE THE PROBLEM AND ONLY MADE THE PROBLEM SURFACE AGAIN. You have no right to take money as you please.
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
03 Feb 2016, 14:07Hello SabrinaPret,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have note received payment made on the 08 December 2015. As per your telephonic discussion with Alice, please send us the Proof of Payment so we can allocate the amount into your MTN account.
The amount you were charged was a double payment as a result of payment still outstanding.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have note received payment made on the 08 December 2015. As per your telephonic discussion with Alice, please send us the Proof of Payment so we can allocate the amount into your MTN account.
The amount you were charged was a double payment as a result of payment still outstanding.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply03 Feb 2016, 14:07
Official
Hello SabrinaPret,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have note received payment made on the 08 December 2015. As per your telephonic discussion with Alice, please send us the Proof of Payment so we can allocate the amount into your MTN account.
The amount you were charged was a double payment as a result of payment still outstanding.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have note received payment made on the 08 December 2015. As per your telephonic discussion with Alice, please send us the Proof of Payment so we can allocate the amount into your MTN account.
The amount you were charged was a double payment as a result of payment still outstanding.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's replyOfficial
03 Feb 2016, 14:07Hello SabrinaPret,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have note received payment made on the 08 December 2015. As per your telephonic discussion with Alice, please send us the Proof of Payment so we can allocate the amount into your MTN account.
The amount you were charged was a double payment as a result of payment still outstanding.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have note received payment made on the 08 December 2015. As per your telephonic discussion with Alice, please send us the Proof of Payment so we can allocate the amount into your MTN account.
The amount you were charged was a double payment as a result of payment still outstanding.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply03 Feb 2016, 14:07
Official
Hello SabrinaPret,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have note received payment made on the 08 December 2015. As per your telephonic discussion with Alice, please send us the Proof of Payment so we can allocate the amount into your MTN account.
The amount you were charged was a double payment as a result of payment still outstanding.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have note received payment made on the 08 December 2015. As per your telephonic discussion with Alice, please send us the Proof of Payment so we can allocate the amount into your MTN account.
The amount you were charged was a double payment as a result of payment still outstanding.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,