MM
Michelle M
1 reviews | Active since May 2016
25 Jul 2019, 13:15
PRIVATE CALLS
The latest is MTN Call Centre Consultants spamming you with promotional calls from a "private number". I am so sick and tired of marketing calls from insurance and tele communication companies!
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Replies (1)
MTN South Africa's replyOfficial
26 Jul 2019, 09:11Good Michelle
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note these calls are from third party companies that offer promotions and specials. There is no way to block this on our side, you can check if your phone has an option to block private number calls or alternatively you can use an application known as true caller, you can download this on via the app store suitable to your operating system that your device uses. You can then mark those calls as spam.
We sincerely hope that we are able to restore your faith in us.
Regards
Renall
Complaints Management Team
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note these calls are from third party companies that offer promotions and specials. There is no way to block this on our side, you can check if your phone has an option to block private number calls or alternatively you can use an application known as true caller, you can download this on via the app store suitable to your operating system that your device uses. You can then mark those calls as spam.
We sincerely hope that we are able to restore your faith in us.
Regards
Renall
Complaints Management Team
Best regards,
MTN South Africa's reply26 Jul 2019, 09:11
Official
Good Michelle
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note these calls are from third party companies that offer promotions and specials. There is no way to block this on our side, you can check if your phone has an option to block private number calls or alternatively you can use an application known as true caller, you can download this on via the app store suitable to your operating system that your device uses. You can then mark those calls as spam.
We sincerely hope that we are able to restore your faith in us.
Regards
Renall
Complaints Management Team
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note these calls are from third party companies that offer promotions and specials. There is no way to block this on our side, you can check if your phone has an option to block private number calls or alternatively you can use an application known as true caller, you can download this on via the app store suitable to your operating system that your device uses. You can then mark those calls as spam.
We sincerely hope that we are able to restore your faith in us.
Regards
Renall
Complaints Management Team
Best regards,