Prices not loaded on system

Went to do an upgrade & upon queuing for almost an hour I had to turn back because the phone I wanted wasn't loaded on the system with the price range I requested. The phone in question was advertised in the brochure.<br> This happened on 02/12/2015 & until today I haven't been helped. How do you advertise a package & not load it on the system, wanted the Mate S on the 200 airtime package.<br> The consultant who was helping was very helpful though & remorseful for the inconvenience cause, thank Pinky.