Price Increase without Notification

Item: MTN South Africa
Rating: 2
Author: Natalie P

Good Day, I have checked on my MTN Bill for April 2015 of my monthly subscription and when I logged in last week to check my MTN account for May 2015 amount it is different. I went into the MTN Branch at Vincent Park, East London and the lady told me that all MTN customers got an sms notification last month for price increase of contracts. I have not received any notification regarding this. Why was the notification not put with the Invoice to let us know. I am not happy about this as I was not notified of this and numerous people that I have spoken to said they did not receive any notification either about an increase.

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

01 Jun 2015, 15:57

Hello NataliePe,

Thank you for your post

Kindly note MTN did send out a SMS notification on the 15th April 2015 on the contract price increase.

SMS:
Y'ello! Kindly note that MTN has updated pricing on contract packages effective from 13 May 2015. Kindly visit www.mtn.co.za for applicable prices on your price plan(s). T&Cs apply.

Please be advised that this matter has now been escalated to our Marketing team and has been marked as priority to confirm if the notification was successfully sent to your cell number. You will be advised of the outcome.

Regards
Sheila
REQ:***

Best regards,

MTN South Africa's reply01 Jun 2015, 15:57

Official

Best regards,

Price Increase without Notification

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