SM
Shiraz M
1 reviews | Active since Jul 2014
23 Jun 2015, 14:02
Price increase, billing, data bundles
We are all affected by price increases but not when \both parties have signed a 24 month contract".<br> <br> I have also been through the fine print of my contract and nowhere does it mention that I am signing and agreeing to any price increases during the 24 month period. (Prove this MTN)<br> <br> If that were the case then the consultant should have taken his time and mentioned this very clearly and I would have immediately walked out the store. Furthermore MTN we consumers are not silly"
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MTN South Africa's replyOfficial
04 Jul 2015, 17:35Hello shirazmus,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
MTN reserves the right to review and update contract pricing as per MTN's subscriber contract.
On the below link you will find the reasons why the changes were made, which price plans were affected by the change, and frequently asked questions.
http://www.mtnblog.co.za/2015-rate-changes/
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
MTN reserves the right to review and update contract pricing as per MTN's subscriber contract.
On the below link you will find the reasons why the changes were made, which price plans were affected by the change, and frequently asked questions.
http://www.mtnblog.co.za/2015-rate-changes/
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply04 Jul 2015, 17:35
Official
Hello shirazmus,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
MTN reserves the right to review and update contract pricing as per MTN's subscriber contract.
On the below link you will find the reasons why the changes were made, which price plans were affected by the change, and frequently asked questions.
http://www.mtnblog.co.za/2015-rate-changes/
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
MTN reserves the right to review and update contract pricing as per MTN's subscriber contract.
On the below link you will find the reasons why the changes were made, which price plans were affected by the change, and frequently asked questions.
http://www.mtnblog.co.za/2015-rate-changes/
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***