TG
Thomas G
1 reviews | Active since Aug 2013
21 Aug 2015, 21:36
Price increase
I phoned up mtn last week to find out why was cut off I pushed around from accounts to data back to accounts then the tell me am out standing on 130 rand so asked them how can that be I paid 700 no it 800 I also get told there been price increases which I have not be notfied. About at all how does this work when I signed a top up package? So now for to things am paying a 1000 so some how am being *****ed again thinking of going over to cell c due to mtn attitude <br>
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MTN South Africa's replyOfficial
11 Sept 2015, 15:34Hello bikerboyt,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that there was never a price increase on your account, the extra charge was accumulated due to a shortage of payment on previous months., for a details explanation on your payment history please call our call centre.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that there was never a price increase on your account, the extra charge was accumulated due to a shortage of payment on previous months., for a details explanation on your payment history please call our call centre.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Best regards,
MTN South Africa's reply11 Sept 2015, 15:34
Official
Hello bikerboyt,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that there was never a price increase on your account, the extra charge was accumulated due to a shortage of payment on previous months., for a details explanation on your payment history please call our call centre.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that there was never a price increase on your account, the extra charge was accumulated due to a shortage of payment on previous months., for a details explanation on your payment history please call our call centre.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Best regards,