Price I have to pay

"The notes on the account make statement you have requested for the contract to be cancelled on 9 of May 2019. Prepaid migration can only take place a day after the contract expires." This is quoted from MTN reply. If cancellation was processed by MTN and number made prepaid on the correct date, I would have to buy data / airtime in order to use. Not my fault. Please recalculate your numbers.