bM
bronwyn M
1 reviews | Active since Mar 2013
31 Jul 2015, 10:16
Previous problem, still not resolved
Regards<br> Tim<br> MTN Complaints Management Team: REQ:***<br> <br> My billing on my contract is still not resolved. This problem is not resolved. I have sent emails to customer care as well, and nothing has come from it. I Need this to be resolved ASAP. I'm really irritated and angry at the service i have received since signing the contract with MTN, and regretting it.<br> <br> R520.00 is not what my contract states, which i have signed...!!!!!
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MTN South Africa's replyOfficial
12 Aug 2015, 13:53Hello bronwynmulder,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The package agreed upon consists of:
R118.42 choice 100m sub fee
R115.42 hardware fees from Nashua. These are for the handset issued when the contract was still with Nashua.
R205.26 promo fees. The handset taken (Samsung galaxy s4 mini) was not available on the package. The handset cost were more than the one issued with the package. The extra charges are charged separately as promo fees. The amount is divided into the 24 months of the contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The package agreed upon consists of:
R118.42 choice 100m sub fee
R115.42 hardware fees from Nashua. These are for the handset issued when the contract was still with Nashua.
R205.26 promo fees. The handset taken (Samsung galaxy s4 mini) was not available on the package. The handset cost were more than the one issued with the package. The extra charges are charged separately as promo fees. The amount is divided into the 24 months of the contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
MTN South Africa's reply12 Aug 2015, 13:53
Official
Hello bronwynmulder,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The package agreed upon consists of:
R118.42 choice 100m sub fee
R115.42 hardware fees from Nashua. These are for the handset issued when the contract was still with Nashua.
R205.26 promo fees. The handset taken (Samsung galaxy s4 mini) was not available on the package. The handset cost were more than the one issued with the package. The extra charges are charged separately as promo fees. The amount is divided into the 24 months of the contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The package agreed upon consists of:
R118.42 choice 100m sub fee
R115.42 hardware fees from Nashua. These are for the handset issued when the contract was still with Nashua.
R205.26 promo fees. The handset taken (Samsung galaxy s4 mini) was not available on the package. The handset cost were more than the one issued with the package. The extra charges are charged separately as promo fees. The amount is divided into the 24 months of the contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,