SS
Shermandra S
1 reviews | Active since Jan 2013
13 Oct 2015, 17:48
Prestige - no feedback to multiple queries
My MTN contract which is over 10 years old, is up for renewal. As I spend an average of R4000 per month, the consultant at Rivonia MTN recommended I upgrade to the Prestige programme. I called and emailed them several time in the past 3 weeks - NO response received. The MTN consultant [Email Removed] sent an email to the Retentions dept a week ago to query this - NO response. I logged another call several days ago, REQ *** - NO response. I guess being a loyal customer spending more than R50 000 per annum means nothing to MTN so I should take my business elsewehere.
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MTN South Africa's replyOfficial
15 Oct 2015, 13:17Hello ssingh123,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. please note that as per our prestige's business rule the average spend should be from R 4500.00 for the client to qualify for to be on a prestige programme and the amount should be consistent or more.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. please note that as per our prestige's business rule the average spend should be from R 4500.00 for the client to qualify for to be on a prestige programme and the amount should be consistent or more.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply15 Oct 2015, 13:17
Official
Hello ssingh123,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. please note that as per our prestige's business rule the average spend should be from R 4500.00 for the client to qualify for to be on a prestige programme and the amount should be consistent or more.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. please note that as per our prestige's business rule the average spend should be from R 4500.00 for the client to qualify for to be on a prestige programme and the amount should be consistent or more.
Best regards
Mantoa
REQ:***
Best regards,