AM
Anushia M

1 reviews | Active since May 2015

18 May 2015, 09:44

Prestige Client Service - Absolutely NOT

I am one of those unfortunate clients that have moved from Nashua to MTN.<br> <br> I have a voice line and a data line.<br> I spent 2 days at your MTN office in Sandton firstly to be told that I am a Prestige Customer and secondly to be told that my data account was suspended because that's what happens to ex Nashua clients.<br> <br> I am then asked to call 808 , because I AM A PRESTIGE CLIENT , to verify my data increase and to ensure that I have the maximum limit on my voice, which apparently was not transferred from Nashua and after speaking to a few people , was told that I cannot be assisted because I AM NOT A PRESTIGE client, really, I don't care about the prestige status , just do the basic and service your clients.<br> I am left still not knowing if I have the data increase nor if I have the max on my voice package!!!<br> <br>

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Replies (1)
MTN South Africa
MTN South Africa's reply18 May 2015, 14:00
Official
Hello Maharaj29,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According our records the lines are reactivated and they are currently in use.

Best regards
Mantoa
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