1 reviews | Active since Aug 2017
PrePaid Sim Suspended after 6 weeks due to "90 Day " policy
<p>I'm using a prepaid MTN SIM for Afrihost Mobile, and it won't register on the network.</p> <p>Tried calling the helpdesk but every avenue of menu options seems to lead to a self-help option, with no option to speak to an actual agent.</p> <p>Resorted to contacting on Facebook. Where I was sent a generic message that the SIM was suspeded due to policy that I did not make a revenue generating call in 90 days.</p> <p>I explained that the SIM was registered on 24 May, 6 weeks ago. And I provided the number on the back of the sim so that it could be re-registered.</p> <p>No response, no connection, no internet, no business operations on my side for the day.<br /><br />First time on HelloPeter, as a last resort, no idea where to even try next to try get this fixed. At an absolute loss, and have been unable to do any work today.</p>
Thank you for your post.
We acknowledge the receipt of your complaint and Please accept our apologies for the inconvenience experienced.
Please be advised we have evaluated your account and we pick up that it is now the number been reconnected on the network,please try using the number.
We would like to assure you that we are actively working to improve our service levels.
regards
mike
Complaints Management Team
Reference Number: ***0
Thank you for your post.
We acknowledge the receipt of your complaint and Please accept our apologies for the inconvenience experienced.
Please be advised we have evaluated your account and we pick up that it is now the number been reconnected on the network,please try using the number.
We would like to assure you that we are actively working to improve our service levels.
regards
mike
Complaints Management Team
Reference Number: ***0
