KP
Karin P

1 reviews | Active since Jul 2016

15 Jun 2017, 13:20

Prepaid Sim not working abroad

<p>I bought a prepaid sim 2 weeks ago for the purpose to use it in Slovakia. We activated international roaming, loaded lots of money on the sim and now all he gets when he is there now is No Service. He has tried manually searching for a carrier like Orange etc, it just says searching and then goes back to say No Service.</p> <p>I called 173 numerous times, the people in that call center are most unhelpful, rooting me to other departments up and down.</p> <p>All his friends sim cards from cell c and vodacom etc works there, just mtn not working. So now I cant communicate with him abroad.</p> <p>This is the worst service and mtn doesn't care!!!!!!!!!!! And have learnt international roaming with MTN is a hoaks!</p> <p>any ideas why you say you can activate international roaming but then it doesnt work, what is the point?????</p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply18 Jun 2017, 00:30
Official

Good Day,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that for you to be able to connect to the foreign network MTN must have roaming partnership with that country. Please contact the Orange Network and find out if they have partnership with MTN.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Complaints Management Team

Best regards,