HR
HELENA R
1 reviews | Active since Aug 2014
12 Nov 2015, 09:49
PREPAID PORTING
MY CONTRACT ENDED 1 NOV AND I REQUESTED THAT MY NUMBER BE SWITCHED TO PREPAID. AFTER A LONG STRUGGLE THIS HAS FINALLY HAPPENED. ONLY NOW ALL MY AIRTIME IS GONE AND MOST OF OF MY DATA. WHY????
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Replies (1)
MTN South Africa's replyOfficial
12 Nov 2015, 20:42Hello HROOS,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note that when you migrate a number to prepaid you forfeit all the airtime and data bundles you had whilst you on contract.
REQ:***
warm regards
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note that when you migrate a number to prepaid you forfeit all the airtime and data bundles you had whilst you on contract.
REQ:***
warm regards
mike
Best regards,
MTN South Africa's reply12 Nov 2015, 20:42
Official
Hello HROOS,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note that when you migrate a number to prepaid you forfeit all the airtime and data bundles you had whilst you on contract.
REQ:***
warm regards
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note that when you migrate a number to prepaid you forfeit all the airtime and data bundles you had whilst you on contract.
REQ:***
warm regards
mike
Best regards,