NS
Noemi S
1 reviews | Active since Sept 2012
08 Mar 2016, 11:49
PREPAID NOT CREDITED TO PHONE
R200 ****** from us by Mtn. Bought R200 airtime and paid online through Standard Bank. Amount was deducted from my bank account but we did not receive the credit! Called Mtn on #173 and was told to wait and see. After 24hrs called again and was told that we cannot be helped, that because we have the latest iphone they cannot check if we received it or not! This is ******* in my sight! Where and to whom did the R200 go to! What happened to the R200?! ....All I know is that R200 was ****** from us and Mtn just says its our problem!<br>
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MTN South Africa's replyOfficial
09 Mar 2016, 11:19Hello santosnv,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that we have investigated the number provided on the post, the only online transaction that reflects on our system from the 1st march till 09th march 2016 is a recharge of R60 on the 2016-03-04 time 16:19 . Please email us the bank statement reflecting the transaction so that the matter can be escalated to our banking department for further investigations. Kindly note that the bank statement must have a bank stamp on it. The email address to forward the statement has been emailed to you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that we have investigated the number provided on the post, the only online transaction that reflects on our system from the 1st march till 09th march 2016 is a recharge of R60 on the 2016-03-04 time 16:19 . Please email us the bank statement reflecting the transaction so that the matter can be escalated to our banking department for further investigations. Kindly note that the bank statement must have a bank stamp on it. The email address to forward the statement has been emailed to you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply09 Mar 2016, 11:19
Official
Hello santosnv,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that we have investigated the number provided on the post, the only online transaction that reflects on our system from the 1st march till 09th march 2016 is a recharge of R60 on the 2016-03-04 time 16:19 . Please email us the bank statement reflecting the transaction so that the matter can be escalated to our banking department for further investigations. Kindly note that the bank statement must have a bank stamp on it. The email address to forward the statement has been emailed to you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that we have investigated the number provided on the post, the only online transaction that reflects on our system from the 1st march till 09th march 2016 is a recharge of R60 on the 2016-03-04 time 16:19 . Please email us the bank statement reflecting the transaction so that the matter can be escalated to our banking department for further investigations. Kindly note that the bank statement must have a bank stamp on it. The email address to forward the statement has been emailed to you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***