1 reviews | Active since Jun 2016
Prepaid Monthly Data Not Loaded
<p>I have been with MTN for almost 5 years without any problems. I am currently on a contract with a monthly debit order for prepaid data and minutes. I did not receive my data bundle for the month of June 2017 and thought I would give it a week as it might be delayed for some or other reason. After still not having received my data I phoned the 808 support line and told this to one of the assistants. The issue was logged for investigation. I have since then called the same support line another 8 times, waiting the appropriate 2 days in between each call. Somewhere along the line the status of my issue was set to resolved (which was not true!), so I then have to ask the assistant to check on my account statement to determine that in fact data has still not been uploaded.</p> <p> </p> <p>This is already beyond ridiculous and I really hope that the system will not have the same problem in this month of July, as I will then have to chase up 2 months' worth of data that has to be uploaded onto my account.</p>
Hi Itumeleng,
thank you for your reply. This does not make any sense. I know I never received any data. I had to recharge my account with 100MB twice in June at extra charges, because I did not have any data. I have spoken to at least 6 different assistants through the 808 number and EVERY SINGLE TIME each one of them confirmed that they could NOT see the 300MB for June on my account. They also say that the system says it was uploaded on 14 June, but after a quick investigation they realized that this in fact did not happen. So that is why I am very hesitant to believe what you have answered above.
Hi Itumeleng,
thank you for your reply. This does not make any sense. I know I never received any data. I had to recharge my account with 100MB twice in June at extra charges, because I did not have any data. I have spoken to at least 6 different assistants through the 808 number and EVERY SINGLE TIME each one of them confirmed that they could NOT see the 300MB for June on my account. They also say that the system says it was uploaded on 14 June, but after a quick investigation they realized that this in fact did not happen. So that is why I am very hesitant to believe what you have answered above.
