DS
Davianne S

1 reviews | Active since Jan 2017

20 Jan 2017, 09:07

PREPAID DATA BUNDLES

<p>I buy weekly data bundles via my phone. I will for example buy a weekly bundle on a Friday night at 20:00. My understanding of a weekly bundle is that it then expires the next Friday night at the same time. But this is not the case with the MTN data bundles. Your bundle expires exactly after 12 o'clock on the Thursday night. In other words MTN is scoring all the way and I am loosing data that I have paid for and could have used. </p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply21 Jan 2017, 23:29
Official

Thank you for your post.

We apologize for any inconvenience incurred.

We have sent the request to the prepaid department to contact and assist you with feedback to your complaint.

Kind Regards,

Alice van der Merwe

REQ:***

Best regards,