prepaid clients are left to open to *********

My fine was ****** and despite me calling in to cancel my ricad sim they told me that they have no soft lock for prepaid clients. Then to make matters worse they couldn't even do a sim swap 3 times causing my new sims to be barred from calling 173 I ended up having to use my vodacom number to call their call center. 3 times I was promised a team leader would call, but got no such joy for 2 whole days. In the meantime the ******** who stole my phone had taken then liberty of contacting my contacts from my ****** sim pretending to be me. My sister phoned me, notifying me that she had just received a recharge request from my ****** number. And still no action from MTN giving one the impression that they're extremely nonchalant. After finally getting my sim to work I requested my itemised billing to check the activity of the ******** and to my disgust was informed that prepaid users do not qualify for such a basic service.